Return & Exchange Policy

Return & Exchange Policy Customer Policy - Flower Boutique At Flower Boutique, we take pride in offering handcrafted artistic masterpieces woven to the highest quality standards. Our policies are strictly aligned with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia to ensure your rights are fully protected. Quick Summary: Due to the artisanal nature of our Handmade products, most orders are specially prepared. Ready-made orders can be canceled within 24 hours, while custom orders can be canceled before production begins. Refunds are processed via the original payment method within 1–14 business days. 1) Definitions Refund: Returning the product's value to the original payment method. Exchange: Replacing a product with another according to the specified conditions. Bespoke / Custom Orders: Any order knitted specifically for the customer (e.g., color changes, name embroidery, initials, or unique designs not previously displayed). 2) Eligibility for Returns & Exchanges As our products are long-lasting art pieces, customers are entitled to request an exchange or return under the following conditions: Duration: Requests must be submitted within 3 days of receiving the product (applies to ready-made products only). Condition: The product must be in its original, pristine condition, unused, with all packaging, tags, and Flower Boutique labels intact. Exclusions: Returns or exchanges are not applicable to Custom Orders executed per the customer's specific request, except in cases of a clear manufacturing defect. 3) Procedures Please contact our Customer Service via WhatsApp with the following details: Order Number. Product Name. A clear photo of the product (to verify its condition). Reason for the request (optional, to help us improve our service). 4) Refunds Products are inspected upon arrival at our facility to ensure integrity. Refunds take 1 to 14 business days, depending on the issuing bank's policy. Refunds are issued exclusively via the original payment method. Shipping and delivery fees are paid to third-party carriers and are non-refundable unless the error was on our part or the product was defective. 5) Order Cancellation We appreciate your understanding of the manual labor invested in every piece: Ready-made Orders (In-stock): Can be canceled before the shipment is dispatched for delivery. Custom Orders: Can be canceled with a full refund if the knitting/execution process has not yet commenced. If production has started, the cost of raw materials used may be deducted. Technical Disclaimer (Nature of Handmade Art) Handmade Uniqueness: All products are 100% hand-knitted. Therefore, slight variations in stitch shape or yarn shade (due to factory dye lot differences) may occur. These variations are a hallmark of authenticity and are not considered defects. Additional Accessories: Orders containing added food items (e.g., wrapped chocolates) cannot be returned for public health and safety reasons. 6) Refusal of Delivery If an order is dispatched and delivery is refused by the recipient (in gift cases) for any reason, the order is considered fulfilled. No refund will be issued as the product was reserved, packaged, and shipped. The buyer may request re-routing the gift to another address, subject to additional shipping fees. 7) Ineligibility Cases Returns are strictly voided if: The item is a Custom Order (as mentioned above). The product was misused or damaged after delivery (e.g., incorrect washing contrary to the attached Care Instructions). The request exceeds the allowed period (3 days). 8) Cancellation by Flower Boutique We reserve the right to cancel an order and issue a full refund in the following cases: Unavailability of the required yarn with no acceptable alternative for the customer. Technical pricing errors. Delivery address is outside the coverage area of our approved shipping carriers. We are honored to serve you and wish you an exquisite shopping experience that reflects your fine taste.